A corporate client subcontracted with me to train the major telemarketing firm she worked for. While training the telemarketing staff in sales, I notice agitation among them. They were learning a new sales technology that combines trust, integrity and collaboration in supporting a prospect's buying decision. They worked hard and excited about learning, but it was obvious they were holding back their full commitment. By the end of the first day, I knew I couldn't continue without a full understanding of what was going on with the team.

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